Shipping
At Glemsil, we aim to keep shipping simple and transparent.
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Free shipping is available on all prepaid orders above ₹1000.
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Cash on Delivery (COD) orders are subject to a nominal, non-refundable convenience fee.
Do you ship internationally?
At the moment, Glemsil does not offer international shipping. However, we are continuously exploring options to expand our reach globally.
How quickly are orders processed and shipped?
Orders are processed and dispatched from our warehouse Monday to Friday.
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Orders are typically dispatched within 7 working days of being placed.
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Once your order is shipped, tracking details will be shared so you can monitor your delivery.
We strive to ensure timely and efficient delivery of every order.
How can I track my order or resolve delivery issues?
Once your order is processed, you will receive a tracking link and tracking number via email or SMS.
For any delivery-related concerns or assistance, please contact our customer support team at info@glemsil.com.
Returns & Refunds Policy
What should I know about returns?
Returns can be initiated within 2 days of delivery and are accepted only if the product is damaged or defective upon arrival.
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Used products
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Opened products
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Returns based on personal preference
are not eligible for return.
Received a damaged item?
While we take every precaution to ensure safe delivery, if your product arrives damaged, please contact us immediately at info@glemsil.com so we can assist you promptly.
Do you offer reverse pickup services?
Yes, reverse pickup is available for select locations, subject to a nominal restocking fee of ₹100.
If reverse pickup is not serviceable in your area, please reach out to us at info@glemsil.com for alternate return arrangements.
How to return an item
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Initiate the Return
Email us at info@glemsil.com with your order number and details of the issue. -
Pickup Arrangement
Reverse pickup will be scheduled within 3–4 working days.
Please ensure the product is unused, unaltered, and returned in its original packaging with all labels intact. -
Inspection & Refund
Once the returned item is received and inspected, the refund will be processed.
Returns will not be accepted if:
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The product shows signs of misuse or overuse
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The product has been used or altered
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Original packaging, tags, or labels are missing or damaged
When will I receive my refund?
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Refunds are processed within 10–15 working days after inspection.
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Refunds will be credited to the original payment method.
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For COD orders, refunds will be issued as store credit.
Can I request an exchange?
At this time, Glemsil does not offer exchanges.
If your return is approved, a refund will be issued, and you may place a fresh order for the desired product.
Important Information
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Products purchased during clearance sales or marked as “Final Sale” are not eligible for return or refund.
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Products bought using discount codes or during sale periods are final and cannot be returned or exchanged unless damaged or defective.
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Return requests must be initiated within 2 days of delivery for eligible items.
We encourage customers to review the product-specific return details mentioned on each product page before making a purchase.
Product Use & Skin Compatibility
At Glemsil, product quality and safety are our top priorities. However, individual skin types and sensitivities may vary.
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Returns are accepted only for damaged or defective products.
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We strongly recommend conducting a patch test on the neck or inner arm before full application.
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All ingredients are clearly listed on glemsil.com and product packaging to support informed choices.
Returns or exchanges based on personal preferences—such as fragrance, texture, or colour—cannot be accommodated due to hygiene and safety considerations.